Terms & Conditions
Welcome to Reflexgame!
Thank you for shopping with us. By visiting our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. General Information
Reflexgame is an online store offering reaction-based games designed to bring fun, excitement and memorable moments to families and friends.
We aim to provide a safe, reliable and enjoyable shopping experience for every customer.
2. Products & Pricing
We make every effort to ensure that our product descriptions, images and prices are accurate and up to date.
All prices are displayed in the currency shown at checkout. Any applicable delivery charges will be clearly presented before you complete your purchase.
We reserve the right to update our prices and product availability without prior notice. Changes will not affect orders that have already been accepted.
3. Orders & Payments
By placing an order, you confirm that the information provided is accurate and complete.
Once your order has been placed, you will receive an order confirmation by email. We will notify you if we are unable to fulfil your order.
Payments are processed securely through the payment methods available at checkout.
4. Shipping & Delivery
We aim to process and dispatch orders as quickly as possible.
Estimated delivery times are provided during the ordering process or in our Shipping Policy. Please note that delivery times may vary due to courier delays, public holidays or other circumstances beyond our control.
If you experience any delivery issues, please contact our customer support team.
Your statutory rights relating to delivery are not affected.
5. Returns & Refunds
We want every customer to feel confident when shopping with Reflexgame.
We offer a 30-day return period from the date you receive your order, subject to our Returns & Refunds Policy.
Customers also have statutory cancellation rights for eligible online purchases. These rights are not restricted by our additional return policy.
For further details, please refer to our Returns & Refunds Policy.
6. Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and a description of the issue.
We will review your request and work towards an appropriate resolution in accordance with your consumer rights.
7. Promotions & Discounts
From time to time, Reflexgame may offer special promotions, discounts or bundle deals.
Promotional offers are subject to their stated conditions and availability. Discounts cannot always be combined unless explicitly permitted.
We reserve the right to correct promotional errors, without affecting customers' statutory rights or orders already accepted.
8. Website Use
You agree to use our website lawfully and responsibly.
You must not misuse our website, attempt to interfere with its security or use its content for unauthorised commercial purposes.
All website content, including branding, text and original graphics, is protected by applicable intellectual property laws.
9. Privacy & Personal Information
Your privacy matters to us.
We handle personal information in accordance with our Privacy Policy and applicable data protection laws.
For more information, please read our Privacy Policy.
10. Limitation of Liability
We take reasonable care to provide accurate information and reliable service.
Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded, or affects your statutory consumer rights.
11. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business operations or legal requirements.
The terms applicable to an accepted order will not be changed retrospectively without a lawful basis.
12. Contact Us
If you have any questions about these Terms & Conditions or need assistance with an order, please contact us.
We are always happy to help and aim to make your shopping experience as smooth as possible.
Thank you for choosing Reflexgame! 💙